Our Responses

Our Bras Are Safe

As millions of women know, Victoria's Secret and PINK bras are safe. Nonetheless, you may have seen media reports in 2008 and 2009 or random online postings claiming Victoria's Secret bras cause skin reactions. Because of our commitment to our customers' safety and satisfaction, we want you to have the facts. We hope that with the complete truth, we continue to earn your confidence in our products every day.

Our Commitment to Quality

As the world's leading lingerie brand, millions of women trust us for our safe, high-performing bras that offer world-leading comfort, fit and durability. To ensure this safety, every step of the manufacturing process — from yarn to finished goods — is audited against strict quality guidelines.

  • We carefully select the types of raw materials used in our bras, and we use only top-quality raw material suppliers. We adhere to stringent apparel industry guidelines that restrict the use of specific ingredients in textiles. Specific individual reactions to some ingredients cannot always be predicted.
  • In our Victoria's Secret and PINK design process, we conduct internal and external wash and wear tests as part of our process. This testing includes literally hundreds of customers and associates who wear our bras, wash them and then provide feedback in regard to fit, quality, comfort and durability before a new product is introduced.

The company goes to great lengths to avoid the use of irritants or allergens in our clothing. Nonetheless, individuals can have reactions to nearly anything. Below are answers to some frequently asked questions that you may find helpful.

Can I get a skin irritation from clothing?

According to medical experts, there are a vast number of possible causes of a skin irritation. Some common examples include: exposure to environmental conditions such as dry weather, certain chemicals including harsh soaps, physical trauma such as abrasion as well as allergens, which cause an allergic reaction.

Could the skin irritation I have be caused by your product?

Naturally, we are very concerned about anyone who may have had a skin reaction while wearing our garments, but without patch testing each individual, there is no way to know what may have caused skin irritation in a given instance.

I think I may have a skin irritation. What should I do?

If a condition persists and you choose to seek medical attention, a dermatologist can conduct patch testing, which is the only way to accurately determine the cause and proper treatment of an allergic reaction.

Who can I talk with at the company about the skin irritation I have?

Customer safety and satisfaction are always our primary concerns, and we take very seriously any issues our customers may have with our products. If you ever have a concern with one of our products, please let us know. Our customer care center representatives care about your experience and are happy to help:
Victoria's Secret & Co. Customer Care
800.411.5116

What are some common skin problems that individuals may develop in relation to the clothing they wear?

For information about common skin problems that individuals may develop in relation to the clothing they wear, please visit the American Academy of Dermatology website.

Do your bras contain formaldehyde?

Victoria’s Secret & Co. do not add formaldehyde to its bras, and multiple, independent tests confirm that Victoria's Secret & Co. bras are formaldehyde-free or contain only traces which are significantly lower than allowed by the most stringent textile guidelines in the world. Dermatologists and various authorities all confirm that even those individuals who are allergic to formaldehyde would not have a reaction at this low level.

View more information about formaldehyde